---
title: Genesys
description: Learn how to connect and configure Genesys connections in Infoveave to integrate with the Genesys dataserver API.
---

import { Steps } from '@astrojs/starlight/components';

# Genesys

Genesys connection helps Infoveave connect with the Genesys dataserver API to retrieve data for reporting, analytics, and workflow automation.

## Adding a Genesys Connection

To create a new Genesys connection:

<Steps>
1. Go to **Administration** > **Connections**
2. Click **New Connection** and select **Genesys** from the available connectors
3. In the **New Genesys Connection** form, provide the required configuration details
</Steps>

## Connection Parameters

When setting up a Genesys connection, you need to provide the following details:

| Field | Description |
|-------|-------------|
| **Name** | A unique name to identify your Genesys connection |
| **Auth Request Type** | The request method used for authentication (GET, POST, etc.) |
| **Auth URL** | The authentication endpoint URL for the Genesys API |
| **Client ID** | Your Genesys client identifier used for authentication |
| **Client Secret** | Your Genesys secret key required for API authentication |

## Authentication Configuration

Configure how Infoveave should authenticate with the Genesys API:

- **Add Auth Headers**: Add required headers for authentication
- **Add Auth Form Data**: Include credentials or parameters that must be sent as form data

Use these fields to set up the correct authentication format as mandated by your Genesys environment.

## Steps to Validate and Save

<Steps>
1. After configuring your Genesys connection parameters, click **Validate** to verify the connection
2. If validation succeeds, click **Save** to store the connection
3. You can now use the Genesys connection as a datasource in your Infoveave workflows and dashboards
</Steps>

## Example Use Cases

With a Genesys connection configured, you can:

- Build dashboards that display call center performance metrics
- Retrieve queue, interaction, and agent data for reporting
- Monitor real-time or historical customer interactions
- Automate workflows based on Genesys events
- Combine Genesys metrics with CRM, ticketing, or business datasets
- Create unified analytics across different business communication channels